FAQs - SIGMA

+ What should I do in case of accident?

Claims for customers of Sigma VIG are handled by VIG Services Albania.

You can apply in several ways:

> call +355 4 220 3330/ 0676048703

> send email to demet@vig.al

> office address Dritan Hoxha Street, near "Asllan Rusi" Sports Palace, Laprakë, Tirana; Albania

+ I have travel health insurance. If I go to a hospital abroad for a medical visit, will the insurance company cover my expenses?

Travel health insurance does not cover pre-planned hospital expenses. This contract generally covers hospital expenses for acute, immediate illnesses as well as personal accidents, which may occur unexpectedly when you are temporarily traveling abroad. Before signing the insurance contract, read carefully coverages and exclusions terms that are defined in the contract.

+ What should I know before signing an insurance contract?

Before signing an insurance contract, take time to read it carefully and understand very well in terms and conditions. Ask your insurance company to send all information and explanation needed regarding terms and conditions, including calculations and further details that you should previously know.

+ I have bought a new car and am interested of MTPL with Sigma VIG. How can I proceed?

You can buy MTPL directly online, via SIVIG app or webshop.

If you're more traditional, visit our branches all over Albania, for more informations find address and contacts

on our website.

You're also welcomed to connect with us as following:

Address: Rr. Komuna e Parisit, Pall Lura, Tirana, Albania

Tel: (free) 0800 01 01

Mob: +355694073849

Phone: +355 4 225 8254

E-mail: kontakt@sivig.al

+ I own a vehicle equipped with Casco coverage. Rented it to someone else. In case of an accident, do I receive compensation from the insurance company?

Before signing Casco insurance contract, fill out standard form, in which it is clearly stated that after completing the insurance application, the insured cannot make or allow changes that increase the risk, without written approval of the insurer. In case of non-implementation of this condition, the insurer is released from obligation to provide compensation.

Therefore, if the rental of your vehicle has been approved in writing by the insurance company, then you will receive compensation in case of an insurance event.

+ Why should I have “Green Card Insurance” while traveling abroad?

Not having “Green Card” insurance has legal penalties depending on the country you are traveling to.

Lack of “Green Card” is also a legal reason for refusal of travel by the local police.

The biggest risk is the damage that may be caused to third parties by the driver of the vehicle, damages that can reach millions of euros .