With local companies operating under the umbrella brand “Global Assistance”, Vienna Insurance Group (VIG) has positioned itself as the leading provider of assistance services in the CEE region. Both customers of VIG companies and third-party clients have access to around 150 different services. With the recent launch in Albania, the Group is now offering its services in 18 markets.

Own service companies generate added value

Value-added services are playing an increasingly important role in the insurance industry. They not only strengthen customer loyalty but also respond to rising expectations for modern insurance solutions. “We recognised at an early stage how …

SIGMA VIG enters 2026 with a solid position in the Albanian insurance market and a clear long-term vision, backed by the strength and expertise of Vienna Insurance Group (VIG) — the only European insurance group operating in Albania. In an increasingly competitive environment, the company continues to differentiate itself through European standards, financial stability, and a sustainable approach that places long-term customer protection and trust at the core of every decision.

In this interview, Dorinela Ndrejaj, Marketing Director of SIGMA VIG, shares insights on the company’s strategic direction, the value of being part of an Austrian insurance group, and the …

The year 2025 marked a period of consolidation and sustainable growth for SIGMA Vienna Insurance Group, both in terms of total gross written premiums and across its key insurance segments, where the company significantly improved its performance compared with 2024.

According to official data from the Albanian Financial Supervisory Authority’s annual statistical report, SIGMA VIG increased its gross written premiums from approximately ALL 2.82 billion in 2024 to over ALL 3.13 billion in 2025, recording an annual growth rate of around 10.8%. At the same time, the company further strengthened its market position, expanding its market share to 12.69%.

The …

The Finance Department at Sigma VIG is entering a new phase of development, where automation and artificial intelligence are becoming engines of operational improvement. The new project for automating the registration of purchase invoices is an initiative that combines the SelfCare platform, AI technology, and automatic integration with SAP. This has brought a tangible transformation in the way financial processes are handled within the company.

From a traditional manual process, burdened with high workload and long processing times, Sigma VIG has moved to an intelligent mechanism that reads, processes, and automatically records thousands of invoices with high accuracy. This project …

On October 13, marking the International Day for Disaster Risk Reduction, Sigma VIG, in collaboration with the Red Cross Branch of Tirana, organized an awareness activity with students from “A.Z. Çajupi” school in Tirana.

The aim of this event was to raise awareness about the climate crisis and its impact on the environment, the economy, and society. Climate change and global warming are increasingly affecting our daily lives:

- The last 10 years have been the hottest ever recorded.

- Sea levels have risen by more than 20 cm since 1900.

- Over 4 million hectares of …

Every parent understands the mix of excitement and anxiety that comes with the day their child leaves to study abroad. It’s the start of a new chapter, a big dream unfolding—but also a serious responsibility. Beyond books, luggage, and cherished memories, there’s one thing that must never be forgotten: health protection.

Because no matter how strong they are, our students aren’t invincible. A medical emergency can happen at any time, and being far from home makes every concern feel heavier. That’s exactly where Sigma Vienna Insurance Group steps in.

International Student Health Insurance—Reliable Coverage for Peace of Mind

With Sigma’s …

Vienna Insurance Group (VIG), the largest insurance group in Austria and active in Albania through Sigma Interalbanian, has announced excellent financial results for the first half of 2025, reinforcing its strong position in Central and Eastern Europe.

“In the first half of 2025, we once again achieved strong results. The positive development, with growth in premiums and profit, confirms our ideal positioning in Central and Eastern Europe. Our excellent capitalization enables us to seize attractive growth opportunities in our markets,” said Hartwig Löger, CEO of Vienna Insurance Group

Significant Growth in Gross Written Premiums Across All Segments

VIG generated approximately …

In today’s economic reality, where small and medium enterprises (SMEs) face new challenges every day, stability is the most valuable capital. Recognizing this, Sigma Vienna Insurance Group has developed a dedicated SME insurance package—an intelligent solution designed to protect your investments, your people, and the future of your business.

Affordable, Comprehensive Coverage

With a favorable and affordable premium, every SME can secure:

• Business premises and assets – protecting the environment where your business operates and the investments made within it.

• Key personnel – safeguarding the business owner or manager from the financial consequences of accidents.

• Business vehicles – through …

As Albania increasingly positions itself as an attractive destination for living, entrepreneurship, and investment by foreigners, the need for reliable health insurance solutions becomes a key element of integration and well-being for this community. To meet this real need, SIGMA Vienna Insurance Group, one of the most reliable players in the insurance market, launches the dedicated product Expat Protect, a modern, flexible, and European-standard insurance solution for foreign nationals living and working in Albania.

A concrete response to a growing need

In recent years, the presence of expats, whether professionals, investors, international consultants, or individuals who have chosen Albania as …

Interview with Mr. Artan Pjetërnikaj, Member of the Board of Directors, Sigma VIG

1. Mr. Pjetërnikaj, you are part of the Board of Directors at Sigma VIG, and, among other responsibilities, you oversee the legal and claims departments. How do you see the responsibility of an insurance company in this regard in Albania?

The role of an insurance company is not merely to offer and sell insurance products, but also to ensure that when an undesirable event occurs, the client genuinely feels the support of the insurance system through compensation. This requires a fair, transparent, and swift claims process, as …